Development goals for the State Sector: Transforming the State Services

In 2007/08, LINZ continued to implement our plan for contributing to the State Sector Development Goals. The goals have been refreshed to include a new goal called 'value-for-money' and two of the 'people' goals have been merged.

As part of our ongoing commitment to these goals we have updated our contribution to them to include the priorities for the forthcoming year and the medium term. The goals drive our planning activities and accountability reporting so each business group can indicate how they intend to demonstrate progress towards them.

Employer of choice

State Services has set a goal of the Public Service being an employer of choice, attractive to high performers who are committed to service and to the achievement of results.

LINZ objectives

• attract and hire the best
• maintain a positive workplace
• develop for excellence, and
• retain practical experience.

To achieve these objectives, LINZ will:

• develop an online web-based recruitment model
• upgrade the internal LINZ recruitment toolbox
• take part in the State Services Commission internship programme
• widen the graduate programme across all of LINZ
• embed the coaching programme for new employees in their first 90 days at LINZ
• continue to embed and align the research-based competency model, and
• continue to focus on building and improving employee engagement.

Networked State Services

State Services has set a goal of using technology to transform the provision of services for New Zealanders.

LINZ objective

• seamless access to information, and
• creation of agile and flexible processes and systems that can respond to opportunities.

To achieve these objectives, LINZ will:

• implement 100% electronic lodgement of titles and survey transactions
• evaluate and implement e-channels for other core services, and
• future-proof technology.

Value-for-money State Services

State Services has set a goal of ensuring that every Public Service agency delivers value for the money it spends.

LINZ objective

• use resources and powers in an efficient, appropriate and effective way.

To achieve this objective, LINZ will:

• continue to develop appropriate organisational performance measures and information systems that will enable us to measure our outcomes
• continue to develop our risk framework, and
• grow our capability in scanning and long-term trend analysis.

Co-ordinated State agencies

State Services has set a goal of ensuring the total contribution of government agencies is greater than the sum of the parts.

LINZ objective

• adopt an all-of-government approach.

To achieve this objective, LINZ will:

• continue to work collaboratively across government on key initiatives such as:
  • the New Zealand Geospatial Strategy
  • tenure review
  • the registration of Māori Land Court orders, and
  • the Ocean Survey 20/20 programme.

Accessible State Services

State Services has set a goal of enhancing the access to and the responsiveness and effectiveness of, and improving New Zealanders' experiences of, State Services.

LINZ objectives

• provide transparency and certainty of our processes and decisions, and
• develop competencies for identifying market opportunities and initiating public and private sector alliances.

To achieve these objectives, LINZ will:

• establish a relationship management capability and systems to proactively meet customer needs
• establish a customer research programme to inform e-channel strategies and the development of products and services that are fit for purpose, and
• continue to develop our transparent regulatory outcome framework and intervention logic.

Trusted State Services

State Services has set a goal of strengthening trust in the State Services and reinforcing the spirit of service.

LINZ objective

• align our values and behaviours to support our business activities.

To achieve this objective, LINZ will:

• continue to place emphasis on our values, particularly integrity and honesty, and
• continue to reinforce the LINZ and State Services codes of conduct in the induction of new staff, and at regular intervals with all staff.