Customer Services Group
The Customer Services Group General Manager is Jan Pierce (pictured).
Customer Support
Customer Support staff take and help resolve all LINZ 0800 ONLINE (0800 665 463) number calls, as well as dealing with all electronic and mail contact. The team is therefore often the first point of contact LINZ customers have with the organisation. Find out how to contact us.
Customer Systems
Customer Systems has responsibility for internal customer system projects. They manage the Landonline application (find out about Landonline) including enhancements and rollouts and providing Landonline Bulk Data Extracts.
National Processing
National Processing provides operations know-how to Customer Services, including processing survey and title transactions, helping resolve customer issues and working to automate and improve manual processes. Find out more in our guide to land surveying & title registration.
Specialist Processing & Data Management
The Specialist Processing and Data Management team provides centralised data collection, management, maintenance and distribution functions for LINZ charts and hydrographic services, maps and topographic services, geodetic system and electoral support.
Customers
The Customers team works to ensure LINZ achieves its customer strategies and delivers excellent products and services. They work closely with staff, customers and stakeholders to ensure open communication about LINZ's responsibilities.
The Customers Services Group also managed and delivered the 100% electronic lodgement of all land title transactions and survey plans, achieved in February 2009. Read more about the 100% e-lodgement journey...
