Change your details

Landonline housekeeping, including forms and how to reset your password, change details for your firm or an individual user, or upgrade a licence.

Forgotten your password?

It's easy to reset your own password or if you're having trouble doing that, give us a call on 0800 665 463.

The new Landonline logon does not currently have the functionality for users to reset their own password. In the meantime you can still go to the old logon page and select the reset password link.

Change individual user details

What you want to do Go to... Supporting documents you need to provide

Update your contact details, eg. your phone number or email address

Change individual details form none
Update your preferences, preferred name, selected default address Update your details in Landonline none
Change a user's role, eg. nominate a new Trusted Contact when a staff member leaves

If the person is an existing Landonline user:
Change individual details form

If the person is not yet a Landonline user:
Add individual form

For Trusted and Management Contacts:
Contact Contract, Specimen signature form

For Billing Contact: Complete the form. No other documentation is needed.

Update a profile with a new type of licence Change individual details form

Contract, Practicing certificate (for signing roles only)

Submit a change of name request, eg. after you get married Change individual details form POI, Deed poll **, Marriage / Dissolution certificate **
Add a new user to your firm's account Add individual form POI, Contract, Specimen signature *, Practicing certificate (for signing roles only)
Remove a user who is leaving your firm

Remove individual form

Important things to do:

Contract
Associate a user with multiple firms

Read:
Multiple firm association

Fill out:
Add individual form

Contract, Multi firm association cover letter

Change firm details

What you want to do Go to... Supporting documents you need to provide

Update your firm name or contact details

Change firm details form Cover letter ***
Update your firm's details after a merger Firm mergers in Landonline Cover letter ***
Add a new licence to your firm's account Add licences form  
Upgrade your current firm licence Upgrade licences form  
Remove your firm after closure

Firm closures in Landonline

Firm closure letter

* Required if selecting trusted or management contact role
** Provide one of these documents - certified copy
*** Must be on letterhead

Where to post your forms

Send printed forms and documentation to 'Landonline Sign Up' at our Hamilton office.

Replacement forms

The PDF forms below are for use only when a replacement form is required. They are not intended for use without first completing the online forms above.

Pre-populated forms will be generated where required after the online forms above have been completed.