Land Information New Zealand (LINZ) thanks customers, partners and suppliers for their support throughout the past three months as we worked together to reach COVID-19 Alert Level 1.
All LINZ offices and reception services in Hamilton, Wellington and Christchurch are now open, and outward post and courier services are back in full operation.
Our contact centre hours remain unchanged.
Most of LINZ’s business groups are operating as usual. Some have adopted new modes of service delivery, and others are reviewing policies put in place in response to COVID-19 impacts
See below for more information on affected services.
- Landonline – last updated 10 June 2020
- Land registration – last updated 10 June 2020
- Maritime Safety - last updated 10 June 2020
- Crown Property – last updated 10 June 2020
- Overseas Investment Office - last updated 10 June 2020
Completing statutory declarations remotely
LINZ will accept statutory declarations completed in accordance with the following protocols:
Landonline e-dealing compliance reviews and law firms audits to recommence
We are preparing to restart our compliance review and audit programme.
Signing documents remotely
A summary of our existing guidance regarding signing documents remotely and how we’ve modified that guidance as a result of COVID-19.
Enduring powers of attorney
LINZ will accept documents signed under an enduring power of attorney completed remotely in accordance with the Epidemic Preparedness (Protection of Personal and Property Rights Act 1988 - Enduring Powers of Attorney) Immediate Modification Order 2020.
For further details see the Ministry of Justice's guidance on Signing and Witnessing EPAs during COVID-19.
Withholding landownership details
At COVID-19 Alert Level 2, an application to withhold information requires a statutory declaration from the applicant. The statutory declaration may be made remotely.
Authority and Identity Requirements and Electronic Signing of Documents interim Guideline 2020 - 30 March 2020
This interim guideline (published on 30 March 2020) sets out how practitioners may meet LINZ requirements when facing issues caused by COVID-19. It continues to apply until revoked.
Ministry of Justice provides COVID-19 property sales and settlement guidance
The Ministry of Justice's property settlement guidance reflects the changes due to COVID-19.
Digital certificates and security
If you transferred your Digital Certificate to an alternative device in order to work remotely since COVID-19 Alert Level 4, please follow steps to restore your digital certificate to your work device.
If you encounter any issues or require assistance with this process, please contact our support team on 0800 665 463.
Sign up of new customers and issuing of Digital Certificate services are partially available.
If you need assistance downloading your new Digital Certificate codes, please follow the instructions in the link below or contact our support team on 0800 665 463.
If, during logon to Landonline, you receive the message below, please reinstall Citrix from the LINZ website.
Note: If you reinstall the Citrix software, you will need to reinstall the Digital Signing software for signing to work.
If you have not logged into Landonline during the COVID-19 Alert Level 4 period, and have forgotten your password, you can reset it by using the password reset tool in Landonline. Alternatively, you can call our support team on 0800 665 463.
At present, licence restrictions continue to be lifted for firms that have already purchased Landonline licences. Firms will be able to have unlimited licences of the same type already purchased at no cost. We are currently reviewing this position.
Titles Registration Services
Electronic lodgement and processing of dealings is all fully available.
Counter lodgement services in our Christchurch and Hamilton offices are now available.
Current processing times: Landonline landing page.
Cadastral Survey Dataset approval
Cadastral Survey dataset processing is fully available.
Current processing times are available on the Landonline landing page.
If we encounter any datasets that are unable to be processed due to the environment we are working under, which could include exceptionally large or complex datasets, LINZ staff will contact you to discuss the options.
Exception requests are made by surveyors when Landonline is preventing the submission of a cadastral survey dataset.
We continue to work with customers who are prevented from submitting datasets due to Landonline issues.
Access to manual records
Access is available to LINZ documents stored on and off site although response times will vary as we transition staff back to the office.
Notices to Mariners
The New Zealand Hydrographic Authority is prioritising safety critical maritime information throughout the COVID-19 Restricted Alert periods. Safety critical information is provided through the normal channels including Radio Warnings, NAVAREA XIV Broadcasts and NtMs.
If you have any questions please direct them to email@example.com
LINZ camping areas are open for use and visitors are once again able to stay overnight. Toilet facilities are open and cleaning and rubbish collection has returned to normal. We recommend visitors continue contact tracing and follow good hygiene practices. Our boat ramps are also open for use.
All LINZ pastoral lease work has resumed, including work to amend the Crown Pastoral Land Act.
Lessees with questions, please contact your portfolio manager.
All LINZ residential red zone related work has resumed, and restrictions lifted. We are continuing to progress the transfer of red zone land to the Christchurch City Council under the Global Settlement Agreement.
Overseas Investment Office
The Overseas Investment Office has maintained its operations and continues to do so in the COVID-19 Alert Level 1 period. This includes accepting new, and progressing existing, applications.
Assessors continue to contact investors and legal advisors to understand what the impact COVID-19 might have on proposed investments. We have also encouraged investors and their advisors to let us know if their client’s investment situation has changed, if there is going to be an application delay or if they require an application to be fast-tracked.
Our programme of site visits is able to recommence in Alert Level 1. We are encouraging existing consent holders to get in touch with us if the impacts of COVID-19 will prevent them from complying with their consent conditions.