Land Information New Zealand (LINZ) would like to acknowledge the support and co-operation of customers, partners and suppliers as we continue to deliver services within COVID-19 Alert Level 2 restrictions.

LINZ offices and reception services in Hamilton, Wellington and Christchurch remain closed to the public.  If you have a pre-arranged appointment, please contact your organiser to arrange access.   

We are currently receiving post and courier documentation and are processing this as quickly as possible.

As we transition staff back into our offices, outward mail and courier services will also resume.

Our contact centre hours remain unchanged.

Please see information below outlining impacts on our services during COVID-19 Alert Level 2.

Thank you for your continued patience and understanding.

Landonline

Completing statutory declarations remotely

LINZ will accept statutory declarations completed in accordance with the following protocols:

Completing statutory declarations remotely

Opinion published by the New Zealand Law Society | Te Kāhui Ture o Aotearoa

Epidemic Preparedness (Oaths and Declarations Act 1957) Immediate Modification Order 2020

The Ministry of Justice’s Information for people needing to complete oaths, affirmations and declarations during COVID-19

Landonline e-dealing Compliance Reviews and Law Firms Audits on hold

As we all tackle the challenges presented by COVID-19 restrictions, the Registrar-General of Land has decided to put Landonline e-dealing Compliance Reviews and Law Firm Audits temporarily on hold.

Landonline e-dealing Compliance Reviews and Law Firm Audits on hold

Signing documents remotely

A summary of our existing guidance regarding signing documents remotely and how we’ve modified that guidance to deal with COVID-19 restrictions. 

Signing documents remotely

Enduring powers of attorney

LINZ will accept documents signed under an enduring power of attorney completed remotely in accordance with the Epidemic Preparedness (Protection of Personal and Property Rights Act 1988 - Enduring Powers of Attorney) Immediate Modification Order 2020.

For further details see the Ministry of Justice's guidance on Signing and Witnessing EPAs during COVID-19.

Withholding landownership details

At COVID-19 Alert Level 2, an application to withhold information requires a statutory declaration from the applicant. The statutory declaration may be made remotely.

Completing statutory declarations remotely

Authority and Identity Requirements and Electronic Signing of Documents interim Guideline 2020 - 30 March 2020

This interim guideline (published on 30 March 2020) replaces earlier guidance issued on 19 March 2020 and is intended as a guide to how practitioners may meet LINZ requirements while COVID-19 restrictions apply.

Authority and identity requirements and electronic signing of documents interim guideline 2020 - LINZ OP GO1247

Ministry of Justice provides COVID-19 property sales and settlement guidance

The Ministry of Justice updated their property settlement guidance to reflect the changes at COVID-19 Alert Levels.

Property sales and settlements guidance for lawyer during COVID-19

Digital certificates and security

If you transferred your Digital Certificate to an alternative device in order to work remotely since COVID-19 Alert Level 4, please follow steps to restore your digital certificate to your work device.

Transferring your digital certificate

If you encounter any issues or require assistance with this process, please contact our support team on 0800 665 463.

Sign up of new Customers and Issuing of Digital Certificate services are partially available.

We are working on the issuing and reissuing of Digital Certificates during COVID-19 restrictions so customers can continue to transact on Landonline. 

We can issue, and re-issue, Digital Certificates 

If you need assistance downloading your new Digital Certificate codes, please follow the instructions in the link below or contact our support team on 0800 665 463.

Download or renew your Digital Certificate

Citrix access

If, during log on to Landonline, you receive the message below, please reinstall Citrix from the LINZ website.

Reinstall Citrix

Example of Citrix error saying "Unable to luanch your application. Contact your help desk..."

Note: If you reinstall the Citrix software, you will need to reinstall the Digital Signing software for signing to work.

Digisign2 download and installation instructions (for signing customers only)

Password reset

If you have not logged into Landonline during the COVID-19 Alert Level 4 period, and have forgotten your password, you can reset it by using the password reset tool in Landonline. Alternatively, you can call our support team on 0800 665 463.

Password reset tool

Landonline Licensing

Over the COVID-19 Alert Level 2 period, licence restrictions continue to be lifted for firms that have already purchased Landonline licences. Firms will be able to have unlimited licences of the same type already purchased at no cost. We will review this for COVID-19 Alert Level 1.

Land registration

Titles Registration Services

Electronic Lodgement and Processing of dealings is all fully available.

There will continue to be some delays in processing of dealings requiring access to physical records or other dealings requiring advertising and serving of notice.

Counter lodgement services remain unavailable.

Cadastral Survey Dataset approval

Cadastral Survey dataset processing is fully available.

Current processing times are available on the Landonline landing page.

If we encounter any datasets that are unable to be processed due to the environment we are working under, which could include exceptionally large or complex datasets, LINZ staff will contact you to discuss the options.

Exception requests

Exception requests are made by surveyors when Landonline is preventing the submission of a cadastral survey dataset. 

We continue to work with customers who are prevented from submitting datasets due to Landonline issues.

Exception process

Archives New Zealand

Limited services remain available from Archives NZ. Deeds Indexes are available online via Archives Archway platform.

Information about Archway searching

Archives NZ COVID-19 coronavirus update

Access to manual records

Access is available to LINZ documents stored on and off site although response times will vary as we transition staff back to the office.

Lapsing of caveats

We will endeavour to serve notices under s143(2) LTA 2017 within usual processing timeframes under Alert Level 2.

Maritime Safety

Notices to Mariners

The New Zealand Hydrographic Authority is prioritising safety critical maritime information throughout the COVID-19 Restricted Alert periods. We are working hard to make sure safety critical information is provided through the normal channels including Radio Warnings, NAVAREA XIV Broadcasts and NtMs.

If you have any questions please direct them to hydro@linz.govt.nz

Paper chart provision

During the COVID-19 Alert Level 2 period, ENCs and Paper Charts will be available through normal channels.

Information about COVID-19 implications for transportation services (Ministry of Transport website)

Please note some paper chart retailers may not be open for business at this time.

Search the list of chart retailers.

Crown Property

Camping areas

LINZ camping areas are now open to allow people to enjoy these areas as rest stops, for recreation purposes, or camping.

Toilet facilities at our sites are also open and being cleaned daily.

Please practice social distancing if visiting our camping areas and stay home if you are feeling unwell.

We ask visitors please leave the facilities clean and tidy for other users and follow good hygiene practices.

Our boat ramps are also open for use. 

Pastoral

LINZ will resume visits to pastoral leases, dependant on obtaining travel approvals and weather conditions.

Portfolio managers will contact lessees to arrange a suitable time to visit. 

We will be adhering to the Government’s Alert Level 2 guidelines, including practicing social distancing during our visits.

Lessees with questions, please contact your portfolio manager.

The Government is committed to amending the Crown Pastoral Land Act. LINZ recognises the significant input from all stakeholders and will continue this work as soon as practical for all parties concerned.

Biosecurity

Under Alert Level 2, it’s likely that all LINZ biosecurity control works will resume, but only where contractors can demonstrate full compliance with government guidelines for working under Alert Level 2.

Landbank and LINZ properties (Demolition & hazard management related)

Contractors operating on Crown-managed sites are resuming work during COVID-19 Alert Level 2 where projects are able to proceed, and the contractor has demonstrated they can strictly adhere to the Government’s Alert Level 2 guidelines and can practice social distancing.    

Christchurch Regeneration

Contractors operating on Crown-owned red zone and Central Business District land in Christchurch are resuming work during COVID-19 Alert Level 2 where projects are able to proceed, and the contractor has demonstrated they can strictly adhere to the Government’s Alert Level 2 guidelines and can practice social distancing. This includes maintenance contractors for the residential red zones. 

We are continuing to implement the September 2019 Global Settlement Agreement, including reconfiguring red zone land to hand over to Christchurch City Council. As part of this work, physical, on-the-ground surveying is able to take place during COVID-19 Level 2, in line with Government guidelines.  

We are working with Christchurch City Council and applicants to consider all transitional land use requests as quickly as possible. Any access to transitional land use sites for essential activities must be referred to LINZ in the first instance: redzoneinfo@linz.govt.nz

To assist with the delivery of central city anchor projects, we’re well-prepared to proceed with some physical works – including management and demolition – subject to appropriate controls to meet health and safety and COVID-19 requirements.

Overseas Investment Office

The Overseas Investment Office has maintained its operations and continues to do so as we move into the COVID-19 Alert Level 2 period. This includes accepting new, and progressing existing, applications.

Assessors continue to contact investors and legal advisors to understand what the impact COVID-19 might have on proposed investments. We have also encouraged investors and their advisors to let us know if their client’s investment situation has changed, if there is going to be an application delay or if they require an application to be fast-tracked.  

Site visits are currently on hold due to COVID-19 Level 2 safety requirements. We are encouraging existing consent holders to get in touch with us if the impacts of COVID-19 will prevent them from complying with their consent conditions

Last Updated: 19 May 2020