Land Information New Zealand (LINZ) thanks customers, partners and suppliers for their support throughout the past three months as we worked together to reach COVID-19 Alert Level 1.

All LINZ offices and reception services in Hamilton, Wellington and Christchurch are now open, and outward post and courier services are back in full operation.

Our contact centre hours remain unchanged.

Most of LINZ’s business groups are operating as usual. Some have adopted new modes of service delivery, and others are reviewing policies put in place in response to COVID-19 impacts

See below for more information on affected services.


Completing statutory declarations remotely

LINZ will accept statutory declarations completed in accordance with the following protocols:

Completing statutory declarations remotely

Opinion published by the New Zealand Law Society | Te Kāhui Ture o Aotearoa

Epidemic Preparedness (Oaths and Declarations Act 1957) Immediate Modification Order 2020

The Ministry of Justice’s Information for people needing to complete oaths, affirmations and declarations during COVID-19

Landonline e-dealing compliance reviews and law firms audits to recommence

We are preparing to restart our compliance review and audit programme.

Signing documents remotely

A summary of our existing guidance regarding signing documents remotely and how we’ve modified that guidance as a result of COVID-19. 

Signing documents remotely

Enduring powers of attorney

LINZ will accept documents signed under an enduring power of attorney completed remotely in accordance with the Epidemic Preparedness (Protection of Personal and Property Rights Act 1988 - Enduring Powers of Attorney) Immediate Modification Order 2020.

For further details see the Ministry of Justice's guidance on Signing and Witnessing EPAs during COVID-19.

Withholding landownership details

At COVID-19 Alert Level 2, an application to withhold information requires a statutory declaration from the applicant. The statutory declaration may be made remotely.

Completing statutory declarations remotely

Authority and Identity Requirements and Electronic Signing of Documents interim Guideline 2020 - 30 March 2020

This interim guideline (published on 30 March 2020) sets out how practitioners may meet LINZ requirements when facing issues caused by COVID-19. It continues to apply until revoked.

Authority and identity requirements and electronic signing of documents interim guideline 2020 - LINZ OP GO1247

Ministry of Justice provides COVID-19 property sales and settlement guidance

The Ministry of Justice's property settlement guidance reflects the changes due to COVID-19.

Property sales and settlements guidance for lawyer during COVID-19

Digital certificates and security

If you transferred your Digital Certificate to an alternative device in order to work remotely since COVID-19 Alert Level 4, please follow steps to restore your digital certificate to your work device.

Transferring your digital certificate

If you encounter any issues or require assistance with this process, please contact our support team on 0800 665 463.

Sign up of new customers and issuing of Digital Certificate services are partially available.

If you need assistance downloading your new Digital Certificate codes, please follow the instructions in the link below or contact our support team on 0800 665 463.

Download or renew your Digital Certificate

Citrix access

If, during logon to Landonline, you receive the message below, please reinstall Citrix from the LINZ website.

Reinstall Citrix

Example of Citrix error saying "Unable to luanch your application. Contact your help desk..."

Note: If you reinstall the Citrix software, you will need to reinstall the Digital Signing software for signing to work.

Digisign2 download and installation instructions (for signing customers only)

Password reset

If you have not logged into Landonline during the COVID-19 Alert Level 4 period, and have forgotten your password, you can reset it by using the password reset tool in Landonline. Alternatively, you can call our support team on 0800 665 463.

Password reset tool

Landonline Licensing

At present, licence restrictions continue to be lifted for firms that have already purchased Landonline licences. Firms will be able to have unlimited licences of the same type already purchased at no cost. We are currently reviewing this position.

Land registration

Titles Registration Services

Electronic lodgement and processing of dealings is all fully available.

Counter lodgement services in our Christchurch and Hamilton offices are now available.

Current processing times: Landonline landing page.

Cadastral Survey Dataset approval

Cadastral Survey dataset processing is fully available.

Current processing times are available on the Landonline landing page.

If we encounter any datasets that are unable to be processed due to the environment we are working under, which could include exceptionally large or complex datasets, LINZ staff will contact you to discuss the options.

Exception requests

Exception requests are made by surveyors when Landonline is preventing the submission of a cadastral survey dataset. 

We continue to work with customers who are prevented from submitting datasets due to Landonline issues.

Exception process

Access to manual records

Access is available to LINZ documents stored on and off site although response times will vary as we transition staff back to the office.

Maritime Safety

Notices to Mariners

The New Zealand Hydrographic Authority is prioritising safety critical maritime information throughout the COVID-19 Restricted Alert periods. Safety critical information is provided through the normal channels including Radio Warnings, NAVAREA XIV Broadcasts and NtMs.

If you have any questions please direct them to

Crown Property

Camping areas

LINZ camping areas are open for use and visitors are once again able to stay overnight. Toilet facilities are open and cleaning and rubbish collection has returned to normal. We recommend visitors continue contact tracing and follow good hygiene practices. Our boat ramps are also open for use.


All LINZ pastoral lease work has resumed, including work to amend the Crown Pastoral Land Act.

Lessees with questions, please contact your portfolio manager.

Christchurch regeneration

All LINZ residential red zone related work has resumed, and restrictions lifted. We are continuing to progress the transfer of red zone land to the Christchurch City Council under the Global Settlement Agreement. 

Overseas Investment Office

The Overseas Investment Office has maintained its operations and continues to do so in the COVID-19 Alert Level 1 period. This includes accepting new, and progressing existing, applications.

Assessors continue to contact investors and legal advisors to understand what the impact COVID-19 might have on proposed investments. We have also encouraged investors and their advisors to let us know if their client’s investment situation has changed, if there is going to be an application delay or if they require an application to be fast-tracked.  

Our programme of site visits is able to recommence in Alert Level 1. We are encouraging existing consent holders to get in touch with us if the impacts of COVID-19 will prevent them from complying with their consent conditions.

Last Updated: 10 June 2020