Official Information Act Requests

Find out how to request information from Land Information New Zealand under the Official Information Act.

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Requesting information

People in New Zealand can request government information (official information) and can expect it to be made available unless there is a good reason to withhold it.

The Official Information Act 1982 or (OIA) enables citizens, permanent residents, visitors to New Zealand, and body corporates registered or with a place of business in New Zealand, to make a request for official information held by government agencies, including Land Information New Zealand (LINZ).

Making a request

You can contact us in a number of ways to request information:

  • Email customersupport@linz.govt.nz
  • Telephone: 0800 665 463
  • Postal address: Ministerial Support & Official Correspondence, Land Information New Zealand, PO Box 5501, Wellington 6145

You can make a request by phone or in writing. We prefer you making your request by email or letter to ensure we clearly understand the information or documentation you are seeking.

We need to know:

  • your name
  • your contact address (email or postal)
  • specific details of the information you want.

If you do make your request by phone, we will either:

  • confirm it in writing ourselves
  • or, if we’re not sure what information you are requesting, we may ask you to put it in writing.

We may ask you for more details no matter how you contact us, to ensure we fully understand your request.

The State Services Commission website provides advice on:

Before making a request

Before making a request please check our other sources of information on our website. You may find the information you require is already publicly available:

Or search our website using the search box at the top of this page.

How long will it take?

We will acknowledge your request and are required by law to give you our decision on your request as soon as possible, and no later than 20 working days after we receive your request.

If we need more time to make our decision on your request; for example, if you are requesting a lot of information, we will let you know and give you an idea of how long it will take.

What does it cost?

Requesting official information is free, although we can charge a reasonable amount if it will take a lot of work to supply the information requested. There is no charge for the first hour spent on your request, or for the first 20 pages of photocopying.

Complaints

If you are unhappy with our response, please contact us in the first instance to see if we can resolve the issue. 

You can make a complaint to the Office of the Ombudsman if you:

  • have concerns regarding the decision we made on your request
  • were unhappy about the way your request was treated or processed.

These concerns can relate to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information, or your request being transferred.

The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if it is considered appropriate.

Office of the Ombudsman website

Last Updated: 10 January 2018