How to merge, consolidate or close a Landonline account: process

Account mergers, consolidations and closures require letters of instruction before they can be processed. Allow 5 working days for processing.

Merging or consolidating Landonline accounts

Follow this process for merging or consolidating Landonline accounts.

Write a letter of instructions to us 

Write to us advising that a merger is happening. The letter must be on company letterhead and signed by a partner or director of both merging firms. 

If a firm wants to consolidate their Landonline accounts, the letter must be on company letterhead and signed by the firm’s partner or director.

Merging survey firms need to transfer plans to a surveyor in the new firm before closure of the old firms’ accounts.

For conveyancing firms, the Landonline account is kept open in the background to allow the completion of any outstanding e-dealings of the old firm. Any new e-dealings need to be set up in the new firm’s workspace.

The letter must include the following information

•    What Landonline accounts are merging (include Landonline account names and firm codes).
•    The name of the new firm.
•    The date the merge of the accounts is to take place.
•    The specific Landonline licences moving across. For example. 2 e-dealing licences.
•    The users that will be moving to the new firm and their updated contact details.
•    The users that aren’t moving.
•    The new firm’s address (if needed).
•    Who the Management Contact, Trusted Contact, Billing Contact and System Manager will be if these are changing.
•    That the new firm will accept any Landonline debt belonging to the old firms.

Check your letter contains all the above information

If any information is missing, we will return the letter to you for correction. 

Scan the signed letter in colour and email it us

email lolsignup@linz.govt.nz

Allow 5 working days for processing.  

For conveyancing firms, the Landonline account is kept open in the background to allow the completion of any outstanding e-dealings of the old firm. Any new e-dealings need to be set up in the new firm’s workspace.

Closing your Landonline account

Follow this process to close a Landonline account

Write a letter of instruction to us

To close a Landonline account we require a letter of instruction on company letterhead signed by a partner, director or Trusted Contact of the firm. Allow 5 working days to process the request. You won’t need to fill in any other forms.

The letter must include this information

  • That the firm is to be closed (include Landonline Account name and firm code).
  • The date the account closure is to take place. That any remaining users are to be disassociated.
  • That any outstanding amounts will be paid within 30 days of firm closure.
  • A billing address for any final invoices.

Check your letter includes all the required information 

If you don’t include all the information, we will return the letter to you for correction. 

Scan the signed letter in colour and email it to us

email lolsignup@linz.govt.nz

Allow 5 working days for processing.  

If you need help contact Customer Support on 0800 665 463, or email customersupport@linz.govt.nz 
 

 

Last Updated: 29 November 2019