What you need to do in Landonline when firms merge or close.

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Firm mergers

When Landonline firms amalgamate or consolidate multiple branches, LINZ needs to merge them in Landonline.

For this to occur, a letter signed by a partner/director of both merging firms is required, advising that a merger is occurring or that a firm wants to consolidate their Landonline account. The information to be included in the letter has recently changed, with new information required shown in bold below.

The letter needs to state:

  • which firms are merging and what the new firm will be known as
  • the specific Landonline licence(s) moving across, e.g. two e-dealing licences
  • which users will be moving to the new firm
  • which users are not to be moved
  • what the new firm’s address will be
  • if the existing Management Contact, Trusted Contact, Billing Contact and System Manager are to remain in the new firm
  • updated email, phone and fax information for users moving across
  • an acknowledgement that the new firm will accept any Landonline debt belonging to the old firm.

Please be aware that the instruction letter must contain each bullet point listed above. Any information missing will result in the letter being returned to your firm for correction.

You will not need to fill out any of the online Change your details forms as LINZ’s Sign Up team will action the above for you.

For conveyancing firms, the Landonline account is kept open in the background to enable completion of any outstanding e-dealings of the old firm. Any new e-dealings need to be set up in the new firm’s workspace.

Merging survey firms need to transfer plans to a surveyor in the new firm before closure of the old firms.

Firm closures

To close a Landonline firm, a letter of instruction on company letterhead signed by a partner/director or Trusted Contact of the firm is required.

The letter needs to state:

  • That the firm is to be closed (include firm name and firm code)
  • That any remaining users are to be disassociated
  • That any outstanding amounts will be paid within 30 days of firm closure
  • A billing address for any final invoices

A web form is not required as LINZ’s Sign Up team will action the above for you.

Please be aware that the instruction letter must contain each bullet point listed above. Any information missing will result in the letter being returned to your firm for correction.

Where to send your letter

Letters for both mergers and closures should be sent to:

Landonline Sign Up
Land Information New Zealand
Private Bag 3028
Hamilton 3240

If you wish to discuss the any of the above before forwarding instructions, please call Customer Support on 0800 665 463, or send an email to customersupport@linz.govt.nz

Last Updated: 31 January 2019