Account mergers, consolidations and closures require letters of instruction before they can be processed. Allow 5 working days for processing.

Merging or consolidating Landonline accounts

Follow this process for merging or consolidating Landonline accounts.

Merge or consolidation 

If a firm wants to merge Landonline accounts due to a firm merger, they need to request this in writing. The letter must be on company letterhead and signed by a partner or director of both merging firms. 

If a firm wants to consolidate their Landonline accounts, the letter must be on company letterhead and signed by the firm’s partner or director.

To merge/consolidate Landonline accounts that contain survey transactions, survey work needs to be transferred from the Landonline account(s) to be closed to a surveyor linked to the new Landonline account before closure of the old accounts.

For conveyancing firms, the Landonline account to be closed is kept open in the background to allow the completion of any outstanding e-dealings of the old firm. Any new e-dealings need to be set up in the new Landonline account.

To merge or consolidate Landonline accounts your letter must include the following:

  • What Landonline accounts are merging (include Landonline account names and account codes).
  • The name of the new account if changing. This will usually be the new firm’s name.
  • The date the merge of the accounts is to take place.
  • The specific Landonline licences moving across. For example two e-dealing licences.
  • The users that will be moving to the new account and their updated contact details.
  • The users that aren’t moving.
  • The new account holders address (if needed).
  • Who the Trusted Contact and System Manager will be if these are changing.
  • That the new account holder will accept any Landonline debt belonging to the previous accounts.

Check your letter contains all the above information

If any information is missing, we will return the letter to you for correction. 

Scan the signed letter in colour and email it us

email lolsignup@linz.govt.nz

Allow 5 working days for processing.  

For conveyancing firms, the Landonline account is kept open in the background to allow the completion of any outstanding e-dealings of the old firm. Any new e-dealings need to be set up in the new firm’s workspace.

Closing your Landonline account

Follow this process to close a Landonline account

Account closure

To close a Landonline account we require a letter of instruction on company letterhead signed by a partner or director of the firm, or by the nominated Trusted Contact for the account. Allow 5 working days to process the request. Please do not complete any other forms.

To close your Landonline account your letter must include:

  • Clear identification of the account to be closed (include Landonline account name and account code).
  • The date the account closure is to take place.
  • Confirmation that any remaining users are to be disassociated.
  • Confirmation that any outstanding amounts will be paid within 30 days of account closure.
  • A billing address for any final invoices.

Check your letter includes all the required information 

If you don’t include all the information, we will return the letter to you for correction. 

Scan the signed letter in colour and email it to us

email lolsignup@linz.govt.nz

Allow 5 working days for processing.  

If you need help contact Customer Support on 0800 665 463, or email customersupport@linz.govt.nz 
 

 

Last Updated: 5 October 2020