Proof of identity for dealings

Establishing the identity of your client is a key part of helping us maintain the integrity of the land titles system. Here’s what you need to do, and help for the ‘what ifs?’ of identity verification.

The Standard for Verification of Identity for Registration under the Land Transfer Act 1952 outlines the statutory requirements for proof of identity. Read the Standard (link to LINZS20002). 

Basic requirements for ID

To establish the identity of your client, you’ll need to obtain:

  • An original, current photo ID – such as a passport or a New Zealand government-issued driver’s licence or firearms licence
  • For transfers and mortgages of unencumbered land, a document provided by your client showing the landowner’s name and the physical address of the property – such as a rates bill, bank statement or power bill.

You must retain a copy of the photo ID and record that it is a true copy of the original you have seen. On the A&I form, section 5 includes the statements “(b) I have sighted the original form(s) of identity ticked above” and “(c) I have attached a copy of ID(s) used”.

Refer to G5 of the Standard for Verification of Identity LINZS20002

Find out who can witness an A&I

High-risk transactions

A high-risk transaction is one where the existing landowner, as transferor or mortgagor, is not previously known to the certifying practitioner, and:

  • Is transferring or mortgaging unencumbered land, or
  • Provides contact details which are not connected to the physical address of the property, or
  • Provides unfamiliar or foreign documents to verify identity.

Refer to chapter 5.1 and 5.2 and page G8 of the Standard for Verification of Identity LINZS20002

Read more about establishing identity for high-risk transactions

Using videoconferencing facilities

While witnessing in person is generally the preferred approach, LINZ and the Property Law Section consider the use of videoconferencing or Skype to be an acceptable practice where the lawyer or conveyancer who will be certifying and signing the transaction in Landonline:

1.       has known their client for more than 12 months;

2.       has a copy of their client’s current photo ID on file (the original having previously been sighted); and

3.       is able to clearly see their client and confirm what documentation is being signed

When adopting this approach the witness certification in the A&I form should be modified (or a further certification added) to indicate that video conferencing was used and confirm that each of the above conditions are met.

Witnessing an A&I form involves not only verification of client identity but also of their legal capacity and bona fides.   The videoconference witnessing session must be abandoned if the lawyer or conveyancer:

  • has any doubts whatsoever as to the identity or capacity of the client;
  • has any concerns that the client may be acting under duress or at the direction of another person; or
  • is unable to clearly see and confirm what documentation is being signed in the course of  the  videoconference session.

Other important considerations to be mindful of when deciding whether to witness the signing of an A&I by videoconference include:

  • whether videoconferencing is appropriate when you are dealing with (for example) a very elderly client or one that has limited technical knowledge, or if you have not had any direct contact with your client in recent years;
  • whether the ID you hold on file is still current (e.g. an expired passport will not meet the conditions for videoconference witnessing);
  • whether you and your client both have adequate videoconferencing facilities to ensure adequate image clarity/audibility throughout the videoconference connection (the session should be abandoned if any technical issues are encountered during the videoconference);


  1. This practice note should be read in conjunction with the LINZ Identity Verification Standard (LINZS20002) and the NZLS Property Transactions and E-Dealing Practice Guidelines
  2. This limited endorsement for witnessing by videoconference and relates ONLY to the witnessing of A&I forms.  

What if?

My client has no photo ID

If your client is new to the firm and has no photo identification, you should formally verify his or her identity using a reliable witness or gaining assurance in a reasonable way. You must also document the steps taken to verify identity.

If using a witness, they should be an independent person (i.e. not a relative, partner or spouse), aged 18 or over, whose identity you can verify with a reliable form of photo ID (preferably a passport) and who has known your client for at least a year. The supporting evidence should take the form of a statutory declaration with a recent photograph of your client attached and witnessed.

In some cases, you can establish identity in a way that is practical and provides the right level of assurance. For example, if you have an elderly client who is a long-term rest home resident – you can confirm his or her identity with a manager or senior member of staff. This could be documented in a written letter or correspondence after a face to face meeting.

You can download a Declaration of Identity template at the end of this page.

My client’s photo ID has expired

An expired or non-current photo ID does not provide sufficient confirmation of the client’s identity. If your client doesn’t have a current form of photo ID, you will need to verify identity as outlined in paragraph 4.2 of the Standard.

Read the Standard for verification of identity

My client is bankrupt

Read about A&Is for bankrupt clients

My client is overseas

If your client is traveling or residing overseas, or living in another part of New Zealand, you do not personally need to witness the A&I being signed. You need to be comfortable that the person verifying identity has followed the correct steps and can reasonably be relied upon.

If you have an overseas client it is reasonable for you to rely on a notary public, or someone else specified in regulation 16(4) of the Land Transfer Regulations 2002, to witness and verify their identity.

My client’s name on their photo ID doesn’t match the name on their title

If the name on a photo ID does not match the name recorded on the computer register (title), then you will need to take steps to verify that the client and the person named on the register are the same person.

If the names are inconsistent for a legitimate reason – for example married and maiden names, minor misspellings, or a partial rather than full name – it may not be necessary to change or correct the client’s name on the computer register. You should retain additional documentation, ideally in the form of a statutory declaration from the client, with supporting evidence such as a marriage certificate.

If the client’s name on the computer register is wrong and needs to be corrected, you will need to correct the name on the register, following the process in the Registrar-General of Land’s Guideline for making applications to change or correct names in the RGL’s records (LINZG20704).

In any of these circumstances, if the client is not already well known to the firm or certifying practitioner, or the transaction qualifies as ‘high risk’ in terms of the Standard, then further independent inquiries should be undertaken to confirm the client’s identity as landowner.

Read the guideline for changing or correcting names

Read the Standard for verification of identity (see paragraph 5 and page G8) 

My client’s identity is being confirmed by someone else (delegate witness)

You do not have to personally witness the A&I being signed, but you do need to be sure that the person you delegate this to has followed the correct steps to establish proof of identity. A suitable choice may be another lawyer, a legal executive, an accountant or a Justice of the Peace. 

If someone other than the certifying practitioner is verifying the client’s identity, records or file notes should be kept to show that the person was independent and trusted. If the person is another practitioner at your firm, then this will be clear from the job title or occupation listed for them on the A&I. You will be required to provide this information for a compliance review.

Read more about compliance reviews

I already know my client

If you know your client personally and can vouch for their identity, you still need to view and retain a suitable current photo ID, but you do not need the additional verification document showing their name and physical address. This applies even to transactions that are usually considered high-risk, such as transfers and mortgages.

Note: You could be considered to know a longstanding client, but you wouldn’t be able to reasonably claim to know a client who was referred from another professional, friend or relative.

Last Updated: 29 May 2017