Important update about Citrix Receiver

Citrix Receiver has been replaced by Citrix Workspace. We recommend Citrix long term service release or the latest Citrix workspace. If your system is incompatible with Citrix Workspace we suggest using Citrix receiver 4.9. 

Check the Landonline software requirements

How to download and install Citrix Workspace for Windows when you're setting up Landonline.

Before starting:

  1. Ensure your IT provider is available to assist you with this process as this installation requires the User Account Control to be disabled, and Administrator rights.
  2. Print these instructions.

Note: Instructions are for Windows 10 - screenshots may differ for other versions of Windows, but the process will be similar.

 Download the Citrix Receiver for Windows
PurposeInstall the Citrix Receiver Software. This is essential software that enables you to connect to Landonline

If you are installing Citrix on Citrix or Citrix on Terminal Services, please read:
Providing access to Landonline via Virtual Desktop (VDI) environments
software installation instructions for Citrix and Terminal Services environments

If you reinstall the Citrix software you will need to reinstall the Digisign2 software for signing to work, this includes automatic updates.

The Windows App Store version of Citrix Receiver is not recommended or supported. Digital Signing will not work with the App Store version.


Citrix Receiver has been replaced by Citrix Workspace

We recommends Citrix Long Term Service Release LTSR 1912
Download Citrix LTSR(link is external)

Or alternatively the latest Citrix Workspace
Download Citrix Workspace(link is external)

For users on older systems incompatible with Citrix Workspace we suggest Citrix Receiver 4.9 LTSR
Download Citrix Receiver 4.9 LTSR(link is external)

  • Once open, click the blue “Download Receiver for Windows” button to download Citrix Receiver for Windows.
  • If prompted to Run or Save, you may choose either option, although usual practice is to Save the file locally and then Run it from the saved location.
  • Note: New versions numbers will update over time.

    Screenshot of Citrix Webpage showing download button for latest Citrix version

Note: there are helpful FAQs on the Citrix website, for example if you are reinstalling Citrix or if you have a query about the device you are using.

Screenshot of message - "Do you want to allow this app to make changes to your device?"

Click "Yes"

Screenshot of welcome screen from Citrix Workspace app

When prompted click on "Start"

Screenshot showing License Agreement with 'I accept the license agreement' ticked

Tick "I accept the license agreement" and click on "Next"

Screenshot showing App protection screen showing 'Enable app protection' option unticked
Don't enable app protection and click on "Install"
Screenshot of successful download of Citrix Installation with highlighted finish button

Click on "Finish" to complete the installation

Continue to Step 2: UniPrint Client - download and installation instructions

Last Updated: 10 July 2020