Find out what you need to know about direct debits and how to request a credit for Landonline.

Direct debit

To pay your invoices by direct debit, simply complete the Direct Debit Authority Form at the end of this page, take the original copy to your bank, and send a copy back to us.

You can either scan and email this to or post it to this address:

Landonline Finance
Land Information New Zealand
PO Box 5501
Wellington 6145

The benefit of a direct debit is that the funds are automatically deducted from your nominated account on the 20th of each month, meaning less hassle for you and your accounts team.

If you would like further information, please contact our Accounts Receivable team on 0800 ONLINE (665 463).

Request for credit

You may need to request a credit after incorrect charges to an invoice, printing problems, or incorrect digital certificate charges. Here's what to do:

  1. Circle the items(s) and dollar amount on your invoice or fees report, and write the reason for the credit.

    Note: If you are submitting a fees report to credit duplicate searching charges, please do not generate this report until the day following the duplicate charges. This is because any same day duplicate charges that are for the same product and contain the same client reference will be automatically removed from your fees report overnight.
  2. If there is more than one item, you should total the amount to be credited.
  3. Scan and email or fax the invoice to Customer Support with ‘credit request’ in the subject line, or fax it to 03 366 3422

More information is in the factsheet below.

Last Updated: 8 June 2015