Download option not working for product viewed on screen
May 2023
If you choose to view a document in Web search using the Open in new window icon,
it will display the document as expected.
But if you then attempt to download what is being viewed using the Download icon from within the View screen,
the file will fail to download and you will be presented with this error.
You can use one of the following work arounds.
Use the Download icon from the order screen.
- Add the item to the product list and use either the download option or 'order' function from there. Note these options will not result in additional charges so long as they are done under the same reference number and within the same day.
Blank screen when printing summary page
January 2023
Attempting to print the summary page from your browser gives a blank screen rather than the details you see onscreen.
Error using commas when requesting a manual copy
January 2023
Typing a comma in any field of the Request Manual copy form gives an incorrect error regarding not requesting multiple items at once. The workaround is to not use commas in the form.