Find out about what moving into the COVID-19 Protection Framework, or traffic light system, means for Toitū Te Whenua visitors and our work.

The traffic light system of red, orange and green has replaced Alert Levels as New Zealand moves forward into the next phase of its COVID-19 response. Our approach is consistent with the government guidance, and visitors must follow these requirements.

COVID-19 Protection Framework

Our offices and support centre

All our offices are currently at orange. Our visitor requirements include:

  • signing in
  • wearing a face covering, and
  • keeping a two-metre distance from others.

From 5 January 2022, visitors must be vaccinated to have access to our offices (other than reception areas that are open to the public).

At red, our offices and reception services are closed. Post and courier documents are processed.

Our national support centre is open under all traffic light settings.

Please email our contact centre for further information:

Email customersupport@linz.govt.nz

Our services

Most of our services continue to operate as normal under all traffic light settings.

Please contact us if you have a specific query:

Contact us

Changes and advice for specific services:

Landonline

Authority and identity requirements and electronic signing of documents interim guideline

This interim guideline is intended as a guide to how practitioners may meet Toitū Te Whenua requirements while COVID-19 restrictions apply.

Authority and identity requirements and electronic signing of documents interim guideline 2020 - LINZ OP GO1247

Completing statutory declarations remotely

LINZ will accept statutory declarations completed in accordance with the following protocols:

Signing documents remotely

A summary of our existing guidance regarding signing documents remotely and how we’ve modified that guidance to deal with COVID-19 restrictions. 

Signing documents remotely

Enduring powers of attorney

We will accept documents signed under an enduring power of attorney completed remotely in accordance with:

The Epidemic Preparedness (Protection of Personal and Property Rights Act 1988 - Enduring Powers of Attorney) Immediate Modification Order 2020

For further details see the Ministry of Justice's guidance:

Signing and witnessing EPAs during COVID-19

Withholding land ownership details

An application to withhold information under the Land Transfer Act 2017 requires a statutory declaration from the applicant. The statutory declaration may be made remotely.

Completing statutory declarations remotely

Transferring your digital certificate

If you need to transfer your digital certificate to an alternate device, please follow these instructions

Transfer your digital certificate

If you encounter any issues or require assistance with this process, contact our support team on 0800 665 463.

Camping areas

At all traffic light settings our camping areas and boat ramps are open. We ask visitors to please follow the government’s COVID-19 Protection Framework guidelines, including maintaining physical distancing and staying home if you feel unwell.

Last Updated: 14 December 2021