Hours and processing times

When is Landonline available?

Monday to Thursday: 6.00am to 10.00pm

Friday: 6.00am to 7.00pm

Saturday: 6.00am to 5.00pm

Sunday (web search only): 6:00am–5:00pm

Processing times

Compliant datasets: Routine 8–10 working days / Complex 14–16 working days (as at 21 November 2022)



Compliant dealings: 15–22 working days (as at 21 November 2022)


Urgency requests

We can consider requests to process transactions urgently. Please explain why urgency is needed. We will respond to your request based on workloads and available staff.

See more information on survey requests for urgency and titles requests for urgency.

Hours of lodgement
Title dealings

Monday to Friday: 7.00am to 7.00pm


Cadastral survey datasets

Submit any time during Landonline hours

Support hours

Monday to Thursday: 7.00am to 5:30pm

Friday: 7:00 am to 12:00pm then 1:00pm to 5:30pm

Every Friday, between 12 - 1pm, the contact centre is unavailable. Please call back after 1pm or use the call back function.