Hours and processing times

When is Landonline available?

Landonline is available seven days a week, including public holidays.

Monday to Friday: 6am to 10pm
Saturday: 6am to 7pm
Sunday: 6am to 7pm

Landonline (both Legacy and New) will close for the Christmas / New Year period from 7pm on Sunday 24 December 2023 until 6am on Wednesday 3 January 2024.

Planned outages will sometimes be required, usually for system maintenance purposes.

Planned outages will be notified on this page, and by direct email to registered users.

Processing times


Compliant datasets: Routine 15 – 17 working days / Complex 19 – 21 working days (as at 29 November 2023)


Compliant dealings: 15 to 22 working days (as at 29 November 2023)

Urgency requests

We can consider requests to process transactions urgently. Please explain why urgency is needed. We will respond to your request based on workloads and available staff.

See more information on survey requests for urgency and titles requests for urgency.

Hours of lodgement

Title dealings

Monday to Friday: 7.00am to 7.00pm

Cadastral survey datasets

Submit any time during Landonline hours

Support hours

Monday to Thursday: 8am to 5pm

Friday: 8am to 12pm then 1pm to 5pm

Every Friday, the contact centre is unavailable from midday to 1pm. Please call back after 1pm or use the call back function.