Hours and processing times

When is Landonline available?

Monday to Thursday: 6.00am to 10.00pm

Friday: 6.00am to 7.00pm

Saturday: 6.00am to 5.00pm

Sunday (web search only): 6:00am–5:00pm

Processing times

Survey and Title processing resumed for the New Year on 4 January 2023. The majority of transactions are being completed within our published processing timeframes outlined below. We are considering urgency requests; however, we are not able to approve every request we receive. Some transactions may not be suitable for processing on an urgent basis, particularly if they are large or complex. We encourage you to plan your transactions with this in mind to avoid the need to rely on urgency request outcomes where possible.

Survey

Compliant datasets: Routine 17 – 19 working days / Complex 20 – 22 working days (as at 23 January 2023)

 

Titles

Compliant dealings: 15–22 working days (as at 23 January 2023)

 

Urgency requests

We can consider requests to process transactions urgently. Please explain why urgency is needed. We will respond to your request based on workloads and available staff.

See more information on survey requests for urgency and titles requests for urgency.

Hours of lodgement
Title dealings

Monday to Friday: 7.00am to 7.00pm

 

Cadastral survey datasets

Submit any time during Landonline hours

Support hours

Monday to Thursday: 7.00am to 5:30pm

Friday: 7:00 am to 12:00pm then 1:00pm to 5:30pm

Every Friday, between 12 - 1pm, the contact centre is unavailable. Please call back after 1pm or use the call back function.