Hours and processing times
When is Landonline available?
Landonline is available seven days a week, including public holidays.
Monday to Friday: 6am to 10pm
Saturday: 6am to 7pm
Sunday: 6am to 7pm
Planned outages will sometimes be required, usually for system maintenance purposes.
Planned outages will be notified on this page, and by direct email to registered users.
Processing times
Survey
Compliant datasets: Routine 8 to 10 working days / Complex 14 to 16 working days (as at 18 September 2023)
Titles
Compliant dealings: 15 to 22 working days (as at 18 September 2023)
Urgency requests
We can consider requests to process transactions urgently. Please explain why urgency is needed. We will respond to your request based on workloads and available staff.
See more information on survey requests for urgency and titles requests for urgency.
Hours of lodgement
Title dealings
Monday to Friday: 7.00am to 7.00pm
Cadastral survey datasets
Submit any time during Landonline hours
Support hours
Monday to Thursday: 8am to 5pm
Friday: 8am to 12pm then 1pm to 5pm
Every Friday, the contact centre is unavailable from midday to 1pm. Please call back after 1pm or use the call back function.