When is Landonline available?

Landonline is available seven days a week, including most public holidays.*

Monday to Friday: 6am to 10pm
Saturday: 6am to 7pm
Sunday: 6am to 7pm

*Christmas/New Year close-down dates:  Landonline will close at 10pm Tuesday 24 December 2024 and will remain closed until 6am Friday 3 January 2025.

Planned outages will sometimes be required, usually for system maintenance purposes.

Planned outages will be notified on this page, and by direct email to registered users.

Current processing times

Our processing times indicate the time it is currently taking to process compliant transactions.

The timeframes are reviewed at the beginning of each week and where necessary updated to reflect any changes.

 

Survey

Routine datasets:
6 – 10 working days

Complex datasets:
16 – 24 working days

 

Titles

Non New Title dealings:
7 – 13 working days

New Title dealings: 
15 – 22 working days 

 

Urgency requests

A new urgency request process is now in place. The process may be different to what you are used to. All urgency requests are now submitted through Landonline. 

To do this, submit a ‘Request for urgency’ via Landonline. We will endeavour to respond with an outcome on all urgency requests within 1 to 2 business days. 

For more information see:
Survey requests for urgency
Titles requests for urgency

Hours of lodgement

Title dealings

Dealings can only be submitted between 7am and 7pm, Monday to Friday. Dealings cannot be submitted on weekends or public holidays. 

A warning banner will display if you are on the Submit page and there is 10 minutes or less left to submit your dealing for the day.

 

Cadastral survey datasets

Submit any time during Landonline hours

 

Support hours

Monday to Thursday: 8am to 5pm

Friday: 8am to 12pm then 1pm to 5pm

Every Friday, the contact centre is unavailable from midday to 1pm. Please call back after 1pm or use the call back function.