The first time you log into New Landonline each day, you'll be asked to authenticate yourself with a one-time code. This is in addition to your Landonline user ID and password.
You should only have to do this once a day. If you log into a new device or browser, you may be asked to authenticate yourself again.
Step 1. Log into New Landonline as usual
Log in with your Landonline user ID and password.
The multi-factor authentication (MFA) screen will appear.
Step 2. Check the mobile number
Check you're using the same mobile or landline as on the MFA screen.
Step 3. Enter the one-time code from your SMS text message or phone call
Find the code from your SMS text messages or listen to the phone call and enter that into the One-time code field.
Step 4. Verify code
Select Verify code to go to your New Landonline session.
If your code doesn't work
If your code is incorrect or expired, you'll get a message to ask you to try again.
Wait 30 seconds and then select Re-send code.
If your code is still incorrect, please contact our Customer Support team on 0800 665 463.
