Set up another multi-factor authentication option

You must always have 1 multi-factor authentication option. You can't remove an MFA option if there is only 1 option set up.

We recommend you enter a backup MFA option in case your primary or default option is not available.

Step 1. Go to Login options from your main menu

Select the main menu at the top right-hand corner of your New Landonline page.

Select Login options from your main menu.

A separate login options page will appear in a new tab. Close that tab if you want to go back to New Landonline.

Login screen for multi-factor authentication, highlighted is the link to login options in the right-hand menu.

Step 2. Select a new MFA option

On the Login options page you'll see 2 options for MFA:

authenticator app
SMS/Phone call.

You'll see the device name for the MFA option you've already set up. You can't delete this if it's your only MFA option.

Select Setup next to the MFA option you want to add.

Login options screen showing 2 options for MFA: authenticator app and SMS/Phone call. Highlighted is the Set up button next to SMS/Phone call.

Image description

Login options screen showing existing MFA option and another option. On screen are the authenticator app and SMS/Phone call option. Next to each other on the right is a button named Set up.

You'll be taken to a screen to enter your Landonline password.

Step 3. Enter your Landonline password

Enter your usual Landonline password in the Landonline password field.

Select Log in.

Enter password screen is shown. A message pops up to check if your username is correct.

Image description

Enter password screen. At the top of the screen a box appears to check if your username is correct. Underneath is a field to enter your password called Landonline Password. Under that is the button to log in, called Log in.

Step 4. Enter the one-time code from your authenticator account

You'll be asked to enter the one-time code from your primary authenticator account, either your authenticator app or phone.

Enter the code into the One-time code field.

Select Verify code.

Shows where to enter the one-time code from your authenticator app into the one-time code field when setting up multi-factor authentication.

Step 5. Follow instructions for setting up your mobile number or authenticator app

Depending on the MFA option you select, you'll be taken to a screen to set up your authenticator app or mobile phone.

Follow the instructions for the MFA option you choose:

Step 6. Close the Login options tab to go back to your New Landonline session

When you selected Login options it took you to a new tab to add another MFA option.

To return to New Landonline you need to close this tab.