Find issues common across all releases, plus current issues for dealings and survey lodgement.

Issues related to Landonline 3.23  (23 November 2020)

The following are known issues for this release.

Guaranteed Search issue.

When a user attempts to perform a guaranteed search from Landonline searches and the selected title has a pending dealing lodged against it a SQL error will occur and the search cannot be performed.

The search can be performed through Web Search or via the Request Product List (RPL) function in Landonline searches.

Saving a Fast Track Request.

When a user creates a Fast Track request and the Survey Plan and Dealing do not have a status of Submitted or Lodged respectively the request cannot be saved. The request will need to be recreated and sent when the Survey Plan and Dealing have statuses updated to Submitted and Lodged respectively.

Unable to preview images attached to a Request.

If you are preparing a request in Landonline and attempt to preview that request, page 1 of the request displays but the image attached does not display.  The image is however attached and will be viewable by LINZ staff when received.

Unable to save a LandXML file received in ‘My Messages’

If you have received a message in your ‘My Messages’ that contain a LandXML file attached, you will find that you are unable to save that file.

This affects both Territorial Authorities and Surveyors.

  • Territorial Authorities – when the surveyor notifies you of the certifications
  • Surveyors –
    1. if you extract survey data and select delivery as ‘online messaging’  
    2. if you check the ‘Send Approved Copy’ box in the Submit tab prior to submitting your dataset and use the default ‘online messaging’ delivery option
  • Territorial Authorities – Separately request this XML file from the surveyor (they may still have a copy of the extracted file)
  • Surveyors –
    1. save your extracted survey data to your local drive or use the email delivery option
    2. if checking the ‘Send Approved Copy’ box in the Submit tab prior to submitting, select ‘email’ as the preferred delivery option

Alternatively, if none of the above workaround options are viable, wait until we have a fix available.  

System issues and urgent messages

Error 10013 password not synchronised

We are aware of a 10013 error some users are experiencing.

Login and reset your password using our web-search

Once you’ve reset your password you’ll be able to login again.

Alert for surveyors submitting plans

We are aware of the error "Predefined Message - an unidentified error has occurred in signing" after a user enters their password when submitting their plan. If you do receive this error, please follow this link to reinstall your Digital signing software: Digisign2 

Some customers may need to update their Citrix Receiver software to access Landonline

A required software security update on the weekend caused an issue on Monday 30 March. This resulted in customers with out of date Citrix software being unable to access Landonline.

Customers who receive this error message during the login process, should upgrade to Citrix Workspace by following the instructions on the Citrix Receiver download and installation page.

Citrix error message


Please note: Landonline signing customers will also need to reinstall Digisign2

We apologise for the inconvenience at this difficult time.

For a range of Landonline service updates relating to COVID-19

COVID-19: information about LINZ services

Authority and Identity Requirements and Electronic Signing of Documents Interim Guideline 2020 – LINZ OP G 012467

Known application issues

LINZ continuously maintains Landonline to keep it current, with most updates being implemented via an application release. The latest application releases, and known issues from all releases, are listed below.

Last Updated: 23 November 2020