Find issues common across all releases, plus current issues for dealings and survey lodgement.

System issues and urgent messages

A & I form printing unintelligible text.

Some customers experience problems printing with the A & I form when their printed hardcopy has been produced with text in an unintelligible format.


Select the "Next" button on the CPP_S02 - Authority and Instruction Form to display a preview of the A&I form. 

Choose "Select All" from the edit menu, or press Ctrl + A on the keyboard.

Then, change the font drop down menu from the default Arial font to any other font.

Error 10013 password not synchronised

We are aware of a 10013 error some users are experiencing.

Login and reset your password using our web-search

Once you’ve reset your password you’ll be able to login again.

Signing error when submitting survey plans

If you receive a "Predefined Message - an unidentified error has occurred in signing" error message when submitting a survey plan the most likely cause is a Citrix update on your PC/laptop since the last time you successfully submitted a plan. These updates can occur automatically, and usually overwrite the content of a Citrix configuration file that tells Citrix where to find the signing software that is used by Landonline (DigiSign2). 


If you receive this error, log out of Landonline and then follow this link to reinstall your Digital signing software: Digisign2.

The reinstall will update the configuration file with the location of the signing software, however a restart may also be necessary for Citrix to recognise the update.  

If the error still persists uninstall both Citrix and Digisign2, then install the latest Citrix Workspace software. Once Citrix has been reinstalled, then reinstall Digisign2. The order is critical, and once both have been installed a restart is recommended.

Saving a Fast Track Request

When a user creates a Fast Track request and the Survey Plan and Dealing do not have a status of Submitted or Lodged respectively the request cannot be saved. The request will need to be recreated and sent when the Survey Plan and Dealing have statuses updated to Submitted and Lodged respectively.

For a range of Landonline service updates relating to COVID-19

COVID-19: information about LINZ services

Authority and Identity Requirements and Electronic Signing of Documents Interim Guideline 2020 – LINZ OP G 012467

Known application issues

LINZ continuously maintains Landonline to keep it current, with most updates being implemented via an application release. The latest application releases, and known issues from all releases, are listed below.

Last Updated: 16 February 2021