Browser autofill may interfere with instrument preparation
September 2025
The autofill feature in web browsers can unintentionally populate or overwrite fields when preparing instruments in Landonline. This may affect fields such as first and last names, email addresses or any other field the browser considers relevant based on saved autofill data.
Recommendation:
We recommend disabling browser autofill when using Landonline to prepare instruments. If disabling is not an option, please be careful to avoid selecting autofill suggestions when they appear as you're typing into Landonline.
The “Notes for fees report” not displaying in generated fee reports
September 2025
Notes entered in the Notes for Fees Report field are not appearing in the generated fees report. We are aware of this issue and working on a resolution.
NoC and instrument may show new owners' names in different order
May 2025
Notice of Change (NoC) may show new owners' names in a different order from what is entered on the instrument if they have been sorted after entry.
If this occurs, deleting and reinserting the names in the desired order in the instrument will ensure NoC shows them in the same order.
OCTN: legal description issue
March 2025
When entering a legal description for an Order for New Certificate of Title (OCTN) instrument that affects multiple lots, there’s an issue when multiple commas are used. The instrument preview may exclude some of the legal description. For example: if you entered Lot 2, 8, ¼ share of Lot 5 Deposited Plan 234790, the instrument preview may incorrectly display this as Lots 2, 8 Deposited Plan 234790. Make sure you always check the instrument preview before progressing a dealing to avoid requisitions.
If your instrument preview doesn’t match what you entered in the OCTN, replace additional commas with ‘and,’ ‘&’ or by adding ‘Lot’ before the next number after a comma (Lot 2, 8 and ¼ share of Lot 5 Deposited Plan 234790, or Lot 2, 8 & ¼ share of Lot 5 Deposited Plan 234790, or Lot 2, Lot 8, ¼ share of Lot 5 Deposited Plan 234790).
Tax Statements – PC access issue where the PC and CP are from different firms
February 2025
If you have a Primary Contact (PC) and a Conveyancing Professional (CP) from different firms representing the same role, the PC is not able to open or edit the tax statements, even though they are party to the instrument. For example, PC from Firm A and CP from Firm B are the Transferor representatives – the PC, or any user from Firm A, cannot access Tax statements. Until this issue is resolved, the CP (or someone in their firm) will need to prepare the tax statements.
Submit issue when submitting without entering Primary Contact (PC) details
January 2025
If you submit a dealing without entering the role details for all the Primary Contacts (PCs) against all instruments, your dealing will be queued. If you experience this, please contact Customer Support on 0800 665 463. We are working on adding a validation to stop you submitting a dealing without all instrument role details entered.
Update September 2025
A validation has been added at the Release stage which will prevent instruments being released if primary contacts are missing for the relevant instrument.
NoC and PRNoC issue when instrument affects a large number of titles
December 2024
There is an issue when preparing a Notice of Change (NoC) or Post-registration Notice of Change (PRNoC) for an instrument which affects a large number of titles. In this situation, you may receive an error message when trying to create a new PRNoC, or some of the information may not load or be able to be saved when preparing a NoC. If you experience this issue, please prepare a manual sales notice and forward this to the affected territorial authorities.
Update June 2025
The issue when preparing a Post-registration Notice of Change (PRNoC) for an instrument which affects a large number of titles has been addressed. However, there may still remain an issue with preparing a NoC initially if the instrument affects a large number of titles. If you experience this issue when preparing a NoC, either wait until the dealing is registered and create a PRNoC or prepare a manual sales notice and forward this to the affected territorial authorities.
Discharge instruments: banner warning showing incorrectly
August 2024
When preparing a discharge instrument that contains no interest holder details, a warning banner will appear:
When dealing with a discharge of an image-only instrument, you can ignore the banner and manually enter in the interest holder’s name. We are working on removing the banner for circumstances in which is does not apply.
Issue creating a PRNoC for a cancelled title
October 2023
You may not be able to create a post-registration Notice of Change (PRNoC) if the affected title has subsequently been cancelled. This is being investigated but in the meantime if you experience this, you’ll need to manually update the impacted council of the change.
Ex-colleagues work still showing in Firm Dealings tab
August 2023
There is an issue where the Firm Dealings tab in New Landonline may show the names and any unfinished dealings for colleagues who’ve since left your firm.
If you experience this, either reassign the dealing to someone in your firm or delete the dealing and the ex-colleague will be removed from the Firm Dealings tab.
If the user has no dealings associated to them and is still displaying in the Firm Dealings list, contact Customer Support for further support.