Known issues for Web Search | Landonline Guidance

Auto-locate doesn’t work while summary panel is closed

February 2026

If you search using the search field while the summary panel is closed:

the summary panel will not automatically reopen to display your search results, and
the result will not auto-locate or highlight on the spatial map.

image of the Web Search spatial display with the summary panel closed. A search has been completed in the search field, but no results are displayed and the location is not highlighted on the map.

Manually open the summary panel by selecting the right-pointing arrow at the far left of the spatial screen:

Your search result(s) will now display in the summary panel.
The spatial map will auto-locate and highlight the result (if applicable).

image with the summary panel now open and the search result displayed. The location is now highlighted in the spatial map.

Web Search dropdown menu doesn’t show all search options in Firefox

January 2026

When using Websearch in Firefox, the search dropdown menu isn’t displaying all available search options.

image of Web Search with the drop-down search menu open. Only search "title by", "instrument by", and "Supporting documents by" are displaying.

We are currently investigating this issue. If you require the missing search options, please use a different browser.

For information all available search options, see Search using the Search field

Email validation: Hyphen after dot in domain rejected on Checkout summary

January 2026

If the domain in your email address contains a hyphen after a dot, for example @linz.example-test.com, you will receive a message stating that your email address is not valid when attempting to order by email.

While we work to resolve this issue, you will need to use an alternative email address or use the available options to view or download the documents instead.

image of the checkout summary in Web Search. An email with a hyphen after the dot has been supplied, and an arror message is showing.

Territorial Authorities layer not fully loading

Oct 2025

If you turn on the Territorial Authorities (TA) layer when the spatial map is zoomed out to New Zealand’s extents, only some of the TA boundaries will display. In the example image below, most of the South Island TA boundaries are missing.

Image of the Web Search spatial screen, with the map zoomed out to New Zealand's extents. The Territorial Authority layer is turned on, but only dispalying for the North Island and Marlborough in the South Island.

Note: Zooming in AFTER turning the layer on will not make the missing boundaries appear.

We are working to resolve this issue. In the meantime, to view missing TA boundaries:

Refresh your browser window. Either:
- press F5 or CTRL+R on your keyboard
- select the Landonline icon at the top left of the screen
- reload the window using browser refresh.
Zoom in closer to the area where you would like to see the TA boundary.
Turn on the Territorial Authorities layer. It will now load correctly for the zoomed in area.

Image of the Web Search spatial screen, with the map zoomed into the South Island. The Territorial Authority layer is turned on, and is displaying correctly over the visible area.

Multi-file formats for survey plans

You now have multi-file format options for survey plans:

PDF
JPG – available only for 1-page plans
TIFF – not available for Imperial Plan (Colour).

image of order options for a survey, highlighting the format options.

However, TIFF and JPG are currently unavailable for plans registered after April 2025. We are working to have a solution for plans after April 2025 in the future.

For more information, see:
Multi-file formats for survey plans

Browser Update Required for PDF Downloads in New Landonline

The way files are downloaded from our Web Search app has been changed to enhance the reliability and performance of our file download system. These improvements require newer versions of web browsers to support this functionality.

Older versions of Chrome or Edge browsers can't handle the download correctly and produce an XML file instead of a PDF.

To ensure you receive PDF files when downloading in Web Search, we recommend updating your web browser to the latest version.

For information on how to update the most common browsers, use the links below:

Click here for infomation on updating Google Chrome
Click here for information on updating Microsoft Edge

Print spatial map

Print spatial map is not currently available in Web Search. As a workaround, you can try using screenshot tools (for example, Snipping Tool in Windows or Windows+Shift+S) to capture and print from the spatial screen.

You can also use the following tips to include more information in your screenshot:

Turn on “show numerical map scale” from Map Settings to have the map scale in your screenshot.

Screenshot of the Print Spatial Map in Web Search showing the Show numerical map scale toggle.

Turn on all the layers / labels you would like to see.

Screenshot of the Print Spatial Map in Web Search showing layers and labels options.

Collapse the product list and summary panel to maximise the spatial view. You can find more information on this page:
Resizing the panels

CSV Fee Report incompatibility with Other Software

The way the rows are sorted in web search differ from legacy which may cause errors when attempting to import it into external applications. To resolve, the rows must be sorted in ascending (alphabetical) order using the Client Reference column.

We hope to address this issue in the future but in the meantime instructions to do this using Excel are as follows:

Download the CSV file from Web Search and open it in Microsoft Excel
Go to the Data tab on the Ribbon and then click on Sort. This will open the Sort dialog box.
In the Sort dialog box:
1. Choose CLIENTREF from the Sort by dropdown.
2. Select A to Z from the Order dropdown.
3. Click OK to apply the change.

Your data should now be sorted by the CLIENTREF column. You may now import this into your external application.