This page provides a summary of our existing guidance regarding signing documents remotely and how we’ve modified that guidance to deal with COVID-19 restrictions.

COVID-19 introduced new challenges for practitioners undertaking conveyancing. This prompted a need for further guidance on key issues including safe protocols for verifying client identity, witnessing and signing documents when working remotely. LINZ has published interim guidance on these matters which modifies and relaxes some of the existing requirements set out in:

We will continue to monitor the situation and update this page when new information and guidance is issued. 

On this page you will find information about:

  1. LINZ’s new Interim Guideline for authority and identity requirements and electronic signing of documents
  2. How to get A&I forms signed when printing unavailable
  3. Paper instruments for manual dealings
  4. Relying on scanned copies
  5. Statutory declarations

1. Interim Guideline for authority and identity requirements and electronic signing of documents

LINZ’s Authority and Identity Requirements and Electronic Signing of Documents Interim Guideline - LINZ OP G01247 (the Interim Guideline) was issued on 30 March 2020.  It replaces interim guidance that was issued on 19 March 2020 on LINZ’s website and is intended as a guide to how practitioners may meet LINZ requirements while COVID-19 restrictions apply.  The Interim Guideline continues to have effect until further notice.

In deciding whether or not a property transaction can proceed in the current environment practitioners and their clients must, of course, consider the implications of COVID-19 restrictions for the other aspects of the transaction, including whether or not settlement should be deferred.  The Ministry of Justice has issued Property settlement guidance for lawyers during COVID-19, which has also been published by the New Zealand Law Society | Te Kāhui Ture o Aotearoa.

The ultimate responsibility for e-dealing certifications remains with the practitioner, and each practitioner must exercise their professional judgement when relying on the different means of verifying client identity outlined in the Interim Guideline.

The Interim Guideline includes changes in the following areas:

Use of audio-visual technology

Online audio-visual technology, such as Skype, Zoom, FaceTime or Microsoft Teams etc, may be used to obtain authority, witness A&I forms, and complete client identity verification in the current circumstances where it is not possible to meet with clients in person.

Importantly, it is now possible to use audio-visual technology with both new and existing clients. The Interim Guidance relaxes the restrictions which otherwise required that the practitioner must have known their client for more than 12 months and already hold a copy of their photo ID on file (see Section 4.7 of the 2018 Guideline).

The other requirements of the 2018 Guideline continue to apply, In particular, the audio-visual session should not proceed if there are any concerns that   the client may lack capacity or is acting under duress, or if practitioner is not able to simultaneously see and hear their client and clearly see their photo ID and what documents are being signed for the duration of the session.

The Interim Guideline outlines further steps that should be taken to verify identity for new clients (see section 2.2.1 of the Interim Guideline).

 Practitioners may therefore choose to use audio-visual methods provided they follow the Interim Guidance, take appropriate steps to confirm their clients’ identity and, where necessary, verify their ownership of the property (see section 4.2.2 of the 2018 Guideline). This is particularly important where the transaction is high risk (as defined in the 2018 Guideline).

The steps taken to verify client identity and related further inquiries in the case of new clients or high-risk transactions should be recorded in a file note and held with the A&I form.

The wording in section 5 of the A&I form should be modified accordingly where audio-visual technology is used.

Delegating witnessing

If audio-visual technology is used the certifying practitioner should undertake this directly with their client rather than delegating this process to another person.  If, however, this is not possible a practitioner may choose to rely on a trusted colleague (i.e. a practitioner or legal executive who works for the same firm or organisation) to undertake the audio-visual identity verification and witnessing on their behalf.  A sole practitioner may regard their attorney appointed to comply with Schedule 1 of the Lawyers and Conveyancers Act 2006 as a trusted colleague for this purpose (see section 2.2.3. of the Interim Guideline).

Electronic signatures

An electronic signing system may only be used to sign A&I forms or other documents if it complies with the criteria in s228(1) of the Contract and Commercial Law Act 2017 (CCLA). Such compliance should be confirmed before using electronic signing methods.

An image of a signature that is simply inserted into a document will not be acceptable in any circumstances.

Detailed information about the use of electronic signatures is set out in section 3 of the Interim Guideline.

Verification of client identity is separate from electronic signature of an A&I form and must be completed to LINZ standards regardless of whether an electronic or traditional method of signing is used. This means that in addition to using an electronic signing system to sign an A&I, a practitioner will still need to verify their client’s identity by use of audio-visual technology.

2. How to get A&I forms signed when printing unavailable

Practitioners may be willing to witness their client sign an A&I form using audio-visual technology, but practical difficulties may arise if a client is unable to print the A&I form while restricted from leaving their home.

In such circumstances, a practitioner should consider whether their client is able to handwrite the required elements of an A&I form on to a page, which the practitioner can then review (to check and understand the content), witness signing and verify identity using audio-visual means.

The required elements should include:

  • who the authority is addressed to i.e. firm;
  • full name of the client;
  • the details of the instruments being authorised – instrument type, instrument number, title reference, name of other party and other requirements as necessary (e.g. priority sum, memorandum number);
  • the authority and instruction provisions set out on the A&I (i.e. for a private individual, the statements set out in section 4 of the approved form).

The practitioner will need to identify whether the transaction is high risk and attach any supporting documentation addressing that requirement, as well as verifying identity and making the certifications that deal with this.

If possible, the client should take a photograph of the signed handwritten document and send that to the practitioner to hold on their file. The practitioner should record in a file note that they witnessed the client signing the handwritten document remotely using audio-visual technology. The client should also hold the original signed handwritten document so that it can be returned to the practitioner when it is safe to do so.

If the client is not able to take a photograph of the document because, for example, they do not have a smart phone, then the practitioner must decide whether it is safe to proceed on the basis of having witnessed the client signing the handwritten document or not.

3. Paper instruments for manual dealings

Instruments and documents which are to be lodged with LINZ in paper form cannot be signed using an electronic signing system. They must have original wet signatures as per the prescribed execution requirements for paper instruments set out in the Land Transfer Act 2017.

4. Relying on scanned copies

In normal circumstances, it is best practice to wait until original A&I forms and supporting documentation is received from a client or delegate witness before certifying instruments in a dealing. As we move into level 1, it seems increasingly rare that practitioners may face issues receiving originals of the properly completed signed and witnessed documents in a timely manner to enable certification. It is up to the practitioner, taking into account their client’s particular circumstances and any internal requirements or processes their firm may have, to decide whether they will make their certifications relying on something less than the original, such as a scanned copy or a photograph copy.  

5. Statutory declarations

LINZ will accept statutory declarations made via audio-visual link (e.g. Skype, Zoom, etc.) or audio link (i.e. by phone) completed in accordance with the Epidemic Preparedness (Oaths and Declarations Act 1957) Immediate Modification Order 2020.

For further guidance see the Ministry of Justice’s Information for people needing to complete oaths, affirmations and declaration during COVID-19 and NZLS’ Executing and witnessing important documents.

This may apply to a number of land transfer registration matters such as declarations of identity (when a client does not have acceptable photo ID), applications for transmission and applications to correct or change names.

Last Updated: 18 February 2021