You are viewing guidance that refers to, or is for Legacy Landonline.

Requesting image files

When seeking images from Landonline (for example, survey plans or titles), you can search the image you want and view it on screen, or you can use the Request Product List function.

With this function, you can request images in batches of one or more, and the images will be emailed to you in a single file.

However, there are a few points to consider when you choose the Request Product List option:

  • It can take a considerable amount of time before you receive the image file. Often, the file will appear within 5-10 minutes of you making your request, but this is not assured. LINZ aims to fulfil most requests within 1-2 hours. If you have requested a large batch of images, it can take a lot longer.
  • There is a possibility that particularly large batches can cause that batch and subsequent batches to be delayed.
  • If you have requested a large batch, your email service provider might not be able to handle it. Images are stored as .tif files within Landonline. The size of these .tif files can range from less that 100 KB to more than 2 MB. If the file is more than 2MB, you will receive a warning. Most email service providers can handle emails of that size without any difficulty, but if you request a large number of images at one time, the file containing all the .tif files can be huge. A 60 MB email, for example, could block up many email systems.


If you are seeking a single image, you can either view it on Landonline or use the Request Product List function.

If you wish to request a large number of images, use the Request Product List function, and request no more than 10 – 15 in any one batch.