Account mergers, consolidations and closures require letters of instruction before they can be processed. Allow 5 working days for processing.
Sort existing work in Landonline before merge or consolidation
Survey work needs to be transferred from the Landonline accounts to be closed to a surveyor linked to the new Landonline account before closure of the old accounts.
For conveyancing firms, the Landonline account to be closed is kept open in the background to allow the completion of any outstanding dealings of the old firm. Any new dealings need to be set up in the new Landonline account.
Request a merge or consolidation
If a firm wants to merge Landonline accounts due to a firm merger, they need to request this in writing. The letter must be on company letterhead and signed by a partner or director of both merging firms.
If a firm wants to consolidate their Landonline accounts, the letter must be on company letterhead and signed by the firm’s partner or director.
What to include in a letter to merge or consolidate accounts
Email a letter as a scanned, full colour PDF. It needs to include:
- What Landonline accounts are merging, including Landonline account names and account codes.
- The name of the new account if changing. This will usually be the new firm’s name.
- The date the merge of the accounts is to take place.
- The users - and their access types - that will be moving to the new account and their updated contact details.
- The users that aren’t moving.
- The new account holder's address, if needed.
- Who the Trusted Contact and System Manager will be, if changing.
- That the new account holder will accept any Landonline debt belonging to the previous accounts.
Email to lolsignup@linz.govt.nz
Allow 5 working days for processing.
Request to close your account
To close a Landonline account we require a letter of instruction on company letterhead signed by a partner or director of the firm or the nominated Trusted Contact for the account.
Allow 5 working days to process the request. Please do not complete any other forms.
What to include in a letter to close an account
Email a letter as a scanned, full colour PDF. It needs to include:
- Clear identification of the account to be closed, including the Landonline account name and account code.
- The date the account closure is to take place.
- Confirmation that any remaining users are to be disassociated.
- Confirmation that any outstanding amounts will be paid within 30 days of account closure.
- A billing address for any final invoices.
Email to lolsignup@linz.govt.nz
Allow 5 working days for processing.
Letters missing information will be returned for correction
If you don’t include all the information listed to merge, consolidate or close a Landonline account, we will return the letter to you for correction.
If you need help contact Customer Support on 0800 665 463, or email customersupport@linz.govt.nz