Add a user or change your details

Landonline housekeeping, including forms and how to reset your password, change details for your Landonline account or an individual user.

Forgotten your password?

It's easy to reset your own password or if you're having trouble doing that, give us a call on 0800 665 463.

Change individual user details

What you want to doGo to...Supporting documents you need to provide
Add a new user to your Landonline accountAdd individual formPOI, Contract, Practising certificate (for signing roles only)
Apply for certify and sign rights in LandonlineChange individual details formAppropriate supporting evidence will need to be provided
Associate a user to multiple Landonline accounts

Multiple account association

Fill out:
Add individual form

Contract, Multi account association cover letter
Change a user's role, e.g. nominate a new Trusted Contact or System Manager when a staff member leaves

If the person is an existing Landonline user:
Change individual details form

If the person is not a Landonline user:
Add individual form

Remove a user from a Landonline account

Remove individual form

We only accept request to remove a Landonline user from either the user being removed or the Trusted Contact.

Important things to do:

Update your contact details, e.g. your email addressChange individual details formNone
Update a profile with a new user access typeChange individual details formNone
Update your preferences, preferred name, selected default addressUpdate your details in LandonlineNone

Change Landonline account details

What you want to doGo to...Supporting documents you need to provide
Update contact details for your account, or the account nameChange account details formCover letter **
Update your account details after a mergerAccount mergers in LandonlineCover letter **
Remove your account after closureAccount closures in LandonlineFirm closure letter

* Provide one of these documents - certified copy
** Must be on letterhead

Where to send your forms

Please scan and email completed paper work as a PDF to
All scans must be clear, readable, and in full colour.

Applying for certify and sign rights

Governing BodyUser access typeDocumentDocument typeEvidence required
New Zealand Law SocietyeDealingAnnual Practicing CertificateElectronicEmail a full colour PDF of your current annual practicing certificate to
Cadastral Survey Licencing BoardeSurveyCadastral Survey licenceElectronicEmail a full colour PDF of your current cadastral survey licence to
New Zealand Society of ConveyancerseDealingAnnual Practicing CertificatePaper/Physical

Email a full colour PDF of a completed


Māori Land CourteDealingLetter of DelegationPaper/Physical

Email a full colour PDF scan of a completed


Replacement forms

The PDF forms below are for use only when a replacement form is required. They are not intended for use without first completing the online forms above.

Pre-populated forms will be generated where required after the online forms above have been completed.


Last updated