Create an exception request

If there are conflicts outside a surveyor's control, such as the underlying topology, you can ask Toitū Te Whenua to further inspect the data.


  • Only create an exception request for your survey if the underlying data is in error.
  • A request can be raised any time prior to certifying and signing of the survey.
  • The survey will become read only as soon as an exception request is raised. The status of the CSD on your My Work page will change to Exception Raised
  • Until the assessment for the exception process is complete, the survey can only be viewed by Toitū Te Whenua internal users, the surveyor and any enabled users.
  • When Toitū Te Whenua has assessed your request, the status of the survey will change to Exception Recommendation.
  • When you accept the instructions, the survey will unlock and you can continue to capture the dataset.

What to do

  1. On the CSD header bar, use the three-dot icon to select Exception requests.
    Three-dot icon and 'Exception requests' menu item highlighted
  2. A dialogue box for you to message Toitū Te Whenua displays, for you to enter your message.
    Exception requests dialogue box with 'Exception request details' box highlighted
    • The character limit is 5000, so if you have additional information we suggest you send it as Supporting documents, selecting Correspondence as the Document type.
    • Information you should provide includes: 
      • Any relevant plan references 

      • Node ID(s) and/or mark references requiring attention. (e.g. can you please shift node id 900000 to my mark 1, and node id 90000001 to my mark 2.) 

      • Details of any error message encountered that prevents submission. 

      • Where the request involves altering an existing water boundary a complete and comprehensive explanation of the captured definition is required. This includes detailing adoption sources and providing other relevant information. 

      • Attach any relevant documents such as the survey report, stream plots, field notes showing adopted stream fixes and aerial photo evidence.

    • Before submitting the request: 

      • Unlink all boundary marks, including any Placeholders used. 

      • Link one network mark (preferably high order).  For parcels without survey information datasets, link the highest order boundary mark. 

      • Refresh/regenerate the spatial view to ensure that captured dataset sits in the correct position. 

      • Ensure your comments clearly outline what is wrong and what is required in the Exception Request. 

  3. Select Send request to send the details of your exception request to Toitū Te Whenua (or Close to exit out of the Exception requests panel).

    • The survey will lock and become Read only as soon as the surveyor has raised an exception request and the status of the CSD on My Work page will change to Exception Raised.

      CSD with status 'Exception raised'

      And when you open the survey, you will see a lock symbol with the message Survey exception raised

      Lock symbol and text 'Survey exception raised'
    • You may receive messages asking for additional information. 

  4. Return to My Messages tab in Legacy Landonline to view Exception request notices.

    • When Toitū Te Whenua have assessed your request the status of the survey will change to Exception Recommendation.

    • As a result of inspecting the data, Toitū Te Whenua will provide instructions/comments/changes they have made. 

    • You can choose to accept the recommendation, or continue communicating with Toitū Te Whenua. 

  5. When you accept the instructions, the survey will unlock and you can continue to capture the dataset. 

    • The Exception request icon and Exception recommendation status will display on the My Work page.

      With this Exception recommendation you can continue to work on your survey.
  6. Open the survey from the My Work page. The Exception request panel will automatically open.

  7. Select Continue capture to work on your survey. 
    Select the Continue capture button to continue work.
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