Add a user or change your details
Landonline housekeeping, including forms and how to reset your password, change details for your firm or an individual user, or upgrade a licence.
Forgotten your password?
It's easy to reset your own password or if you're having trouble doing that, give us a call on 0800 665 463.
Change individual user details
| What you want to do | Go to... | Supporting documents you need to provide |
|---|---|---|
| Add a new user to your firm's account | Add individual form | POI, Contract, Practising certificate (for signing roles only) |
| Remove a user who is leaving your firm | We only accept request to remove a Landonline user from either the user being removed or the Trusted Contact. Important things to do:
| None |
| Change a user's role, eg. nominate a new Trusted Contact when a staff member leaves | If the person is an existing Landonline user: If the person is not a Landonline user: | For Trusted, Management and Billing Contacts: Complete the form and Contact Contract. |
Update your contact details, eg. your phone number or email address | Change individual details form | none |
| Submit a change of name request, eg. after you get married | Change individual details form | POI, Deed poll *, Marriage / Dissolution certificate * |
| Update a profile with a new type of licence | Change individual details form | Contract, Practising certificate (for signing roles only) |
| Update your preferences, preferred name, selected default address | Update your details in Landonline | none |
| Associate a user with multiple firms | Read: Fill out: | Contract, Multi firm association cover letter |
Change firm details
| What you want to do | Go to... | Supporting documents you need to provide |
|---|---|---|
Update your firm name or contact details | Change firm details form | Cover letter ** |
| Add a new licence to your firm's account | Add licences form | |
| Upgrade your current firm licence | Upgrade licences form | |
| Update your firm's details after a merger | Firm mergers in Landonline | Cover letter ** |
| Remove your firm after closure | Firm closure letter |
* Provide one of these documents - certified copy
** Must be on letterhead
Where to send your forms
Post or courier printed forms and documentation to 'Landonline Sign Up' at our Hamilton office.
Replacement forms
The PDF forms below are for use only when a replacement form is required. They are not intended for use without first completing the online forms above.
Pre-populated forms will be generated where required after the online forms above have been completed.