Add a user or change your details
Landonline housekeeping, including forms and how to reset your password, change details for your firm or an individual user, or upgrade a licence.
Forgotten your password?
It's easy to reset your own password or if you're having trouble doing that, give us a call on 0800 665 463.
Change individual user details
| What you want to do | Go to... | Supporting documents you need to provide |
|---|---|---|
| Add a new user to your firm's account | Add individual form | POI, Contract, Practising certificate (for signing roles only) |
| Associate a user with multiple firms | Read: Fill out: | Contract, Multi firm association cover letter |
| Remove a user who is leaving your firm | We only accept request to remove a Landonline user from either the user being removed or the Trusted Contact. Important things to do:
| None |
| Change a user's role, eg. nominate a new Trusted Contact when a staff member leaves | If the person is an existing Landonline user: If the person is not a Landonline user: | For Trusted, Management and Billing Contacts: Complete the form and Contact Contract. |
Update your contact details, eg. your phone number or email address | Change individual details form | none |
| Submit a change of name request, eg. after you get married | Change individual details form | POI, Deed poll *, Marriage / Dissolution certificate * |
| Update a profile with a new type of licence | Change individual details form | Contract, Practising certificate (for signing roles only) |
| Update your preferences, preferred name, selected default address | Update your details in Landonline | none |
Change firm details
| What you want to do | Go to... | Supporting documents you need to provide |
|---|---|---|
Update your firm name or contact details | Change firm details form | Cover letter ** |
| Add a new licence to your firm's account | Add licences form | |
| Upgrade your current firm licence | Upgrade licences form | |
| Update your firm's details after a merger | Firm mergers in Landonline | Cover letter ** |
| Remove your firm after closure | Firm closure letter |
* Provide one of these documents - certified copy
** Must be on letterhead
Where to send your forms
Please scan and email completed paper work as a PDF to lolsignup@linz.govt.nz.
All scans must be clear, readable, and in full colour.
Replacement forms
The PDF forms below are for use only when a replacement form is required. They are not intended for use without first completing the online forms above.
Pre-populated forms will be generated where required after the online forms above have been completed.