Why am I locked out of my TA work item?
There are a few reasons why this may occur.
Your web browser
As Landonline displays in a web browser (such as Chrome, Edge, Safari...) you may accidently navigate away from the open work item if you:
- select the web browser’s back button instead of the Back & unlock button
- close the browser (or the browser tab displaying Landonline)
- change the URL.
Timeout
If the application has been inactive for more than 15 minutes, you will be automatically logged out. The work item will then be locked.
Other users in Landonline
When you open a work item in Landonline it will be locked to other users. This means no other user can work on the certification request at the same time.
What do I do if I am locked out of my work item?
As a work item can only be opened and edited by one user at a time, go to the My Work page and check the lock status. There may be a slight delay while the lock status is refreshed.
- Check to see if it is opened by another user. Hover over the padlock next to the CSD reference number to identify if another user has the work item open.
You will still be able to access the work item in ‘read only’ mode. - If it is locked by you, unlock the work item by reopening it again. You may need to refresh the My Work page to see that the lock has disappeared.
Why can’t I view supporting documents or the Help content?
Your web browser may be blocking pop-ups.
You may need to enable pop-ups for Landonline so you can view supporting documents or help content.
For assistance in enabling pop-ups in your browser, refer to one of the links below:
You may need to refresh your Landonline page after you’ve enabled pop-ups.
Disable ad blockers and other extensions if necessary
Some common browser extensions – such as ad blockers – may also prevent pop-ups. You may need to disable them for the Landonline website.
Known issues
Information on current known issues for Landonline TA certification.
Clear unneeded certificate packages
When a subdivision dealing is submitted and the associated survey plan includes TA certificate packages that remain unsigned, the dealing will be flagged with a warning that the survey has pending TA certifications. This prevents the dealing proceeding unless the flag is cleared or a LINZ officer has received confirmation from the relevant Territorial Authority (TA) that no further certifications are required.
To avoid delays, please ensure you delete any empty or superfluous TA certificate packages when signing the final certificates.
For help with deleting packages, see:
Delete a package
Other known issues
- Switching to another TA while viewing a Work item in detail view incorrectly allows continued viewing of the same Work item.
- Assigned and pending Work item doesn't automatically update to ‘Under action’ after an update is made. For help with changing the TA certification status manually, see:
TA certification status - Sorting ‘Work item’ lists by ‘Assigned to’ can be inconsistent.