My PDF images aren't uploading
Check the file size of your images. If the combined size of your files is more than 45 MB the images may not upload. Individual PDFs should not exceed 45MB in size.
You won’t be able to save the Prepare instrument page if any or all attachments exceed 45 MB.
Delete 1 or more attachments until the combined size is 45 MB or less.
To reduce the size of your PDFs, consider:
- changing any coloured PDFs to black and white
- removing any unnecessary images from the PDFs
- compress the file size.
Adobe - Two easy ways to compress PDFs on a PC
My PDF images are blank or not clear
If it’s difficult to read your PDF image after uploading it, consider:
- changing the type of font or font size to make it clearer
- converting your documents to PDF again
- scanning your documents again. for best results put through the top of your scanner or make sure your lid is closed.
'File has been flagged as potentially unsafe' error message
If you get an error message that your file has been flagged as potentially unsafe, please remove this file or PDF.
Try printing the document out and rescanning it as a PDF. Then upload the PDF again.
I can't preview or certify and sign my instrument
If your instrument has attachments that will exceed 45 MB, you won't be able to save the Prepare instrument page.
Delete large files and try reducing the file size.
Help from Customer Support
If you still have issues with images, contact Customer Support on 0800 665 463.